FAQ

Shipping & Delivery
What are your shipping times?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Orders are processed within 1-2 business days before shipment. Delivery times may vary based on your location.

Shipping & Delivery
Do you offer free shipping?

Yes! We offer free standard shipping on orders over $100. For orders under $100, standard shipping is $9.99 and express shipping is $19.99.

Shipping & Delivery
How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also check your order status anytime in your account under "Order History."

Returns & Exchanges
What is your return policy?

We offer a 30-day return policy on all items. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is free for defective items; otherwise, customers cover return shipping costs.

Returns & Exchanges
How do I initiate a return or exchange?

Log into your account and go to "Order History." Select the order you wish to return and click "Return Item." Follow the instructions to print your return label and ship the item back to us. Refunds are processed within 5-7 business days of receiving your return.

Sizing & Product Info
How do I find my correct size?

Check our detailed size guide available on each product page. We provide measurements in both inches and centimeters. If you're between sizes, we recommend sizing up for a comfortable fit. Our customer service team can also help you find the perfect size.

Sizing & Product Info
What materials are your products made from?

All our products are made from premium quality materials. Each product page includes detailed fabric composition and care instructions. We use sustainable and ethically sourced materials whenever possible.

Product Care
How should I care for my clothing?

Care instructions are included on the tag of each item. Generally, we recommend washing in cold water, turning items inside out, and air drying to maintain quality and longevity. Avoid bleach and high heat.

Payment Methods
What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Order Management
Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement, before they enter our fulfillment process. Contact our customer service team immediately if you need to make changes. After processing begins, cancellations may not be possible.

Contact Us
How can I contact customer service?

You can reach our customer service team via email at support@oprclothin.com or through our contact form on the website. We typically respond within 24 business hours. For urgent matters, please call us during business hours.

Pickup at any Store

Free shipping on orders over $65

Free returns

30-days free return policy

Secured payments

We accept all major credit cards

Customer service

Top notch customer service